Privacy Policy

1. Scope

This Privacy Policy explains how Ricky's Road Service ("we," "us," or "our") handles information collected through this website. It does not describe information collected entirely offline, such as information on repair orders, invoices, payment records, or in-shop warranty records, except when website information is later incorporated into those business records.

2. Information we collect

Information you provide

When you submit the contact form or communicate with us, we may collect:

• Your name, phone number, and email address.
• The type of service requested.
• Your message and any vehicle, symptom, or appointment information you choose to provide.
• Records of our response and subsequent communications.

Please do not submit Social Security numbers, financial account information, driver's license numbers, health information, or other sensitive personal information through the website form.

Information collected automatically

Our hosting provider and third-party website tools may automatically receive technical information such as your IP address, browser and device type, operating system, referring page, pages viewed, approximate location derived from an IP address, dates and times, and diagnostic or security events. These providers may use cookies, pixels, local storage, or similar technologies as described below.

3. How we use information

We may use information to:

• Respond to questions and service requests.
• Contact you about scheduling, vehicle concerns, estimates, or requested services.
• Operate, maintain, secure, troubleshoot, and improve the website.
• Prevent spam, fraud, misuse, and security incidents.
• Maintain business records and comply with legal obligations.
• Establish, exercise, or defend legal claims.

4. How we disclose information

We may disclose information in the following circumstances:

• Service providers: to companies that host, secure, maintain, or support the website and communications. SendGrid, a Twilio service, processes contact-form email delivery on our behalf.
• Embedded content: Elfsight provides the reviews widget and may receive technical information when the widget loads. Reviews displayed through the widget may originate from Google or other review platforms.
• Legal and safety: when reasonably necessary to comply with law or legal process, protect rights and safety, investigate misuse, or respond to an emergency.
• Business transfer: as part of a sale, merger, financing, reorganization, or transfer of all or part of the business, subject to appropriate protections.
• With your direction: when you ask or authorize us to share information.

We do not sell personal information for money. We also do not knowingly share personal information for cross-context behavioral advertising. Third-party widgets and linked services may independently process data under their own policies.

5. Cookies and third-party services

The website itself does not require an account or use cookies to remember a customer login. However, hosting infrastructure and embedded third-party resources may use cookies or similar technologies for security, functionality, diagnostics, content delivery, or their own purposes.

• Elfsight: loads the customer reviews widget and may place or read cookies or similar identifiers.
• SendGrid/Twilio: processes contact-form email after you submit the form.
• jsDelivr: delivers Bootstrap files used to display the website.
• Google Maps and review platforms: may collect information if you follow a link or interact with content provided by them.

You can manage cookies through your browser settings. Blocking some technologies may prevent embedded reviews or other features from working correctly. Because browser "Do Not Track" signals are not interpreted consistently, this website does not currently respond to those signals.

6. Retention and security

We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including responding to requests, maintaining service and business records, resolving disputes, enforcing agreements, and meeting legal obligations. Retention periods vary based on the nature of the information and the reason it was collected.

We use reasonable administrative and technical measures intended to protect information. No website, email transmission, or storage system can be guaranteed completely secure. Please use care when deciding what to send online.

7. Your choices and requests

You may ask to review, correct, or delete personal information you submitted through the website, or ask us to stop nonessential communications. We may need to verify your identity and may retain information when required or permitted by law, including records connected to completed automotive services, legal obligations, security, fraud prevention, or dispute resolution.

Privacy rights vary by state and may depend on whether a law applies to a particular business or type of information. We will consider verified requests and honor rights required by applicable law. To make a request, call us or write to the address below.

8. Children's privacy

This website is intended for a general audience seeking automotive services and is not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has submitted personal information, contact us so we can review and delete it where appropriate.

9. External websites

Links to third-party websites are provided for convenience. We do not control their privacy or security practices. Review the privacy policy of any third-party service you visit.

10. Changes to this Policy

We may update this Privacy Policy as our practices or legal obligations change. The revised Policy will be posted on this page with a new "Last updated" date. Material changes may be highlighted on the website when appropriate.

11. Contact us

For privacy questions or requests, contact:

This website policy is a general operational draft and is not legal advice. The business should have qualified counsel review it for its specific practices and obligations.